Client:Suncoast Credit Union
Industry:Banking and Financial Services
Region:Global
Suncoast Credit Union strengthens fraud defense with agentic automation
75%
reduction in fraud losses over two years
100%
automated review coverage across check processing
$3.3M
fraud prevented year to date
Client Overview
One of Florida’s largest credit unions, Suncoast Credit Union (Suncoast) serves more than 1.3 million members across 39 counties with a mission to improve financial lives through trusted, member-first service. As fraud threats increased, leaders needed a smarter way to protect members, reduce exposure, and support investigators without expanding headcount. The organization set out to modernize fraud prevention with scalable automation that could analyze more activity, detect risk earlier, and strengthen trust across the member experience.
Scaling fraud prevention with agentic automation
Before automation, investigators manually reviewed outdated reports and thousands of checks—a slow, frustrating process that allowed suspicious activity to slip through. Person reviews alone couldn’t keep pace with growing transaction volume or increasingly sophisticated fraud tactics.
Using the UiPath Platform™, Suncoast built an end-to-end fraud detection workflow powered by UiPath Robots and agentic AI decisioning. Each day, robots ingest X9 files from the Federal Reserve, extract transaction data, and apply detection rules to flag suspicious checks. UiPath Document Understanding™ further analyzes flagged checks for irregularities or anomalies.
The result—complete coverage, faster intervention, and dramatically stronger protection for member assets.
Built for the future of agentic AI in financial services
Suncoast’s journey started with robotic processes and has evolved into enterprise-grade automation that supports real-time fraud detection at scale. With a strong foundation in place, the organization plans to expand agentic AI capabilities using UiPath Autopilot™ and UiPath Maestro to orchestrate new agents, streamline investigations, and deliver even greater visibility into risk trends.
For fraud teams facing nonstop threats, that evolution means one thing—stronger protection for members, delivered faster and with confidence.
Uipath innovation, flexibility, and partnership helped us modernize with trust and impact.
Outcomes:
Sharper fraud prioritization: investigators focus on high-risk alerts instead of manual reports, accelerating response times and improving case quality
Stronger member protection: earlier detection helps stop suspicious activity before losses occur, reinforcing trust and brand confidence
Scalable fraud operations: automation expands detection capacity without increasing headcount, enabling growth without operational strain
Additional Resources:
Suncoast is a 2025 UiPath AI25 Award winner. Meet all the 2025 award winners and see how these leading companies are using the UiPath Platform to drive innovation, boost efficiency, and redefine success.
See how Suncoast scales automation across the enterprise—from lending to testing to fraud prevention.
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